1. About our products
Do you sell new or used aircraft parts?
We specialize in high-quality used and reconditioned aircraft parts. Each part is thoroughly inspected before being listed for sale.
What types of aircraft parts do you offer?
We stock components for a wide range of aircraft types, including general aviation, commercial jets, and helicopters.
Are reconditioned parts tested before sale?
Yes. All reconditioned parts are tested for functionality and reliability by experienced technicians before being made available.
How do I know if a part fits my aircraft?
Our team is available to help verify compatibility. You can also refer to OEM part numbers listed on each product page.
Can I request a specific part not listed on the website?
Absolutely. Contact us with the part details you’re looking for, and we’ll check availability through our extended network.
2. Purchasing and paymant
How can I purchase aircraft parts from your site?
You can place an order directly on our website or contact our sales team via phone or email for assistance.
What payment methods do you accept?
We accept all major credit cards, PayPal, and wire transfers for domestic and international orders.
Can I get a quote before buying?
Yes. We provide customized quotes upon request—just share the part number and your shipping location.
Do you offer bulk purchase discounts?
We do. Discounts are available for bulk orders and repeat customers. Contact us for pricing details.
Can I reserve a part while I confirm details with my mechanic?
Yes. We offer short-term holds—please reach out to our sales team to arrange a reservation.
3. Shipping and Delivery
Do you ship internationally?
Yes, we ship worldwide. International shipping rates and delivery times vary depending on the destination. To arrange international shipping, please contact our support team via email.
How quickly are orders processed and shipped?
Most orders are processed within 24 hours of payment confirmation and shipped promptly.
Which carriers do you use for shipping?
We use trusted carriers like UPS, FedEx, USPS, and DHL. You can also arrange your own shipping if preferred.
Will I receive a tracking number?
Yes, all shipped orders include tracking. You’ll receive an email with the tracking link once your item ships.
Do you offer express or same-day shipping?
Express shipping is available at an additional cost. Same-day shipping may be possible depending on order time and item availability.
4. Returns and Refunds
What is your return policy?
Items can be returned within 30 days if they are unused and in the same condition as received.
Are there restocking fees for returns?
In some cases, a restocking fee may apply, depending on the nature of the part and the return reason.
How do I start a return?
Contact our support team with your order number and reason for the return. We’ll provide return instructions.
How long does it take to process a refund?
Refunds are processed within 5–14 business days after we receive and inspect the returned item.
Can I exchange a part?
Yes, exchanges are possible if we have the correct part in stock. Contact us to check availability.
